FAQ
Everything to know before your piece enters orbit.
From chrome-toned silhouettes to international delivery, here are the details behind ordering, tracking, and wearing halfmelt accessories.
Design without compromise⚙️ Brand & Access
Module 01What currency are the prices in?
All prices are listed in USD.
Do you have a physical storefront?
At the moment, halfmelt operates exclusively online through halfmelt.com. We are planning to open our first physical store in NYC, although the opening date has not been confirmed yet.
For new releases, product updates, and brand news, follow us on Instagram at @half.melt.
Who are halfmelt accessories designed for?
halfmelt accessories are designed for individuals who connect with uncompromising design, regardless of gender.
Our pieces focus on the tension between hard steel, chrome surfaces, and fluid wearable silhouettes — made to move with the human form rather than follow fixed categories.
📡 Orders & Transit
Module 02Where can you ship to?
We provide worldwide shipping to most international locations, currently including 169 countries.
Where do you ship from?
We ship from warehouses in the U.S., Europe, Australia, Canada and Asia. Where your order ships from depends on the items in it.
What are your delivery options and shipping costs?
We partner with DHL and SF Express. Orders are typically fulfilled in 2–4 days.
- Standard shipping: 5–10 business days after dispatch. Free for orders over $79; $9 otherwise.
- Expedited shipping: 3–5 business days after dispatch. The current rate is $59, shown at checkout.
For expedited shipments, DHL tracking numbers are generally provided about 3 days after dispatch. Please see our Shipping Policy for details.
How do returns and exchanges work?
Request eligible returns or exchanges within 14 days of delivery through our returns portal. With Checkout+ purchased at checkout, eligible returns and exchanges for the covered order are unlimited and free. Without Checkout+, return shipping costs may apply. See our Returns & Exchanges policy for conditions.
Why has my order still not shipped?
Orders are typically shipped within 2–4 days. If your order has not shipped by then, contact hi@halfmelt.com with your order number.
How do I track my order?
You can monitor your shipment through our Order Tracking page.
💳 Customs & Checkout
Module 03Do I need to pay customs fees?
US & Canada: Tax and duty free. EU: Tax and VAT free. For other international destinations, duties and import taxes may be collected upon delivery.
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You can also contact us through the live chat icon at the bottom right corner of the screen, and our support team will assist you.
⛓️ Pieces & Restocks
Module 04Will sold-out pieces be restocked?
About 60% of sold-out products are restocked within 2 - 3 weeks. You can sign up for restock notifications through the button on the product page.
If you can no longer find the piece on our website, it is most likely permanently out of stock.